At ShoesBox.in, we aim to deliver high-quality premium footwear that you’ll love.
If you are not satisfied, we offer an easy 5-day Return / Size Exchange on eligible orders.
✔ Return Eligibility
You can request a return or size exchange if:
- The size does not fit
- You received the wrong product
- There is a manufacturing defect
- Product is unused and in original condition
- Product box & all accessories are intact
Note: Used or damaged products cannot be returned.
✔ Non-Returnable Items
- Products damaged due to use
- Items without original box
- Products with smell, dirt, or visible wear
- Free gifts or discounted promotional items
✔ Return/Exchange Process
- Contact us within 5 days of delivery
- Provide order number + reason + product photos
- Our team verifies the request
- Pickup will be arranged (if available) OR you may need to self-ship
- Refund/Exchange will be processed after inspection
✔ Refund Method
Refunds are processed to:
- Bank account / UPI (for prepaid orders)
- Store credit (optional)
COD orders are refunded to bank/UPI only.
✔ Processing Time
- Verification: 24–48 hours
- Pickup: 2–5 days
- Inspection: 24 hours
- Refund/Exchange: 2–7 business days
✔ Contact for Returns
Email / WhatsApp here (provide details).
⭐ 2️⃣ Shipping Policy (English)
Last updated: January 2025
✔ Delivery Time
Orders are shipped within 24–48 hours after confirmation.
Estimated delivery time:
- Metro cities: 3–5 business days
- Other cities/towns: 4–7 business days
✔ Shipping Partners
We ship via trusted courier partners like:
- Delhivery
- BlueDart
- DTDC
- Ecom Express
All orders include a tracking number sent via WhatsApp/email.
✔ Cash on Delivery (COD)
COD is available on most pin codes across India.
You pay only when your parcel arrives.
COD charges (if any) will be shown on checkout.
✔ Shipping Charges
Shipping may be free during offers, or chargeable based on location — charges (if any) show at checkout.
✔ Order Verification
High-value or COD orders may require phone/WhatsApp confirmation.
✔ Undeliverable Orders
If courier fails to deliver after multiple attempts, the order may return to us automatically.